BORACAY SKIN is not responsible for any delays caused by Australia Post or DHL, especially during high volume seasons - however, we will do our best to pack and send your orders as soon as possible. Items purchased on pre order are subject to varying shipping times.
We are not responsible for delays or lost orders sent to incorrect, invalid addresses or correct addresses. If you do not provide the correct shipping address we are not required to refund.
Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email firstname.lastname@example.org to arrange redelivery and it will be the responsibility of the customer to pay all associated postage and handling fees. The buyer is responsible for contacting custom's officials for the clearance of their package. Boracay Skin provides the necessary documentation.
In the event where a parcel is not claimed or the receiver refuses to pay taxes and duties and DHL is unable to arrange a re-delivery, the package will be destroyed by authorities in the receiver's country. As a result, there will be no refunds for packages that are not claimed or refused.
A tracking number will be available once it is processed and shipped. If you do not receive a tracking link, you may have entered an incorrect email address or in your junk mail folder. Please email email@example.com to obtain your tracking link.
We are not liable for customs clearance fees or customs holding times in your country. Please keep an eye on your shipment. We are not liable if your order is refused by your country's customs office. We provide the necessary documentation to clear customs.