BORACAY SKIN is not responsible for any delays caused by Australia Post or DHL, especially during high volume seasons - however, we will do our best to pack and send your orders as soon as possible. Items purchased on pre order are subject to varying shipping times. 

We are not responsible for delays or lost orders sent to incorrect, invalid addresses or correct addresses. If you do not provide the correct shipping address we are not required to refund.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email hello@boracayskin.com to arrange redelivery and it will be the responsibility of the customer to pay all associated postage and handling fees.

In the event where a parcel is not claimed or the receiver refuses to pay taxes and duties and DHL is unable to arrange a re-delivery, the package will be destroyed by authorities in the receiver's country. As a result, there will be no refunds for packages that are not claimed or refused.

We only accept shipments with P.O. Box addresses. If you do not provide us with a P.O Box address we are unable to process your order.

Delivery times are APPROXIMATE and are after your order is DISPATCHED.

Australia
Standard free shipping: 1 - 5 business days.
Express shipping: Next business day.

USA
4 - 6 business days. 

Canada
7 - 9 business days.

New Zealand
3 - 5 business days.

Asia Pacific
5 - 12 business days

Western Europe
5 - 9 business days.

Middle East
14 - 21 business days.

Rest of the World
14 - 21 business days.

Standard: $1.99 AUD 1 - 7 business days
Express:  $4.99 AUD Next business day

Free shipping when you spend over $89.

We ship all orders via Australia Post.

Yes, you will receive an order confirmation email after your order is confirmed, please ensure that your delivery address is correct.

We aim to dispatch all orders within 1 - 3 business days. You will receive a shipping confirmation email once your order has been dispatched. 

Yes, your tracking number is available once your order is shipped. Please check your confirmation email. 

Unfortunately once you have placed your order, we're unable to cancel or make changes to your order. Please check your orders carefully before submitting.

Please contact Australia Post with your tracking number. They will be able to assist you.

Our international shipping fee is $9.99 AUD Flat Rate. Shipping is free for orders over $89 AUD.

All orders are shipped via DHL Global Mail. It is then passed onto your local postal carrier.

You will receive an order confirmation email after your order is confirmed, please check that your delivery address is correct and ensure delivery addresses are in English only.

You will also be receive a shipping confirmation email once your order has been dispatched.

If you are not receiving any emails, the email address may be incorrect or the emails are in your junk folder. Otherwise, please email hello@boracayskin.com and we will be able to assist.

We aim to dispatch all orders within 1 - 3 business days. During sale periods please expect delays.

A tracking number will be available once it is processed and shipped. If you do not receive a tracking link, you may have entered an incorrect email address or in your junk mail folder. Please email hello@boracayskin.com to obtain your tracking link.

We are not liable for customs clearance fees or customs holding times in your country. Please keep an eye on your shipment.

Unfortunately once you have placed your order, we're unable to cancel or make changes to your order. Please check your orders carefully before submitting.

Please contact your local post office with your tracking number. They will be able to assist you.