We're offering Free Shipping Australia Wide. Need your Boracay goodies faster? Express shipping is available for $4.99 AUD.

Standard shipping can take anywhere from 1 - 7 business days. This applies from the day your order is shipped and not the day you placed your order.

If you would like it sooner, we have express shipping for $4.99 AUD. Express shipping will be delivered the next business day.

Please note, we do not refund for packages that were undeliverable, refused or unclaimed by customers.

We ship all orders via Australia Post.

Yes, you will receive an order confirmation email after your order is confirmed, please ensure that your delivery address is correct.

We aim to dispatch all orders within 1 - 3 business days. You will receive a shipping confirmation email once your order has been dispatched. 

Yes, your tracking number is available once your order is shipped. Please check your confirmation email. 

Unfortunately once you have placed your order, we're unable to cancel or make changes to your order. Please check your orders carefully before submitting.

Our international shipping fee is $9.99 AUD Flat Rate. Shipping is free for orders over $89 AUD.

All orders are shipped via DHL Global Mail. It is then passed onto your local postal carrier.

You will receive an order confirmation email after your order is confirmed, please check that your delivery address is correct and ensure delivery addresses are in English only.

You will also be receive a shipping confirmation email once your order has been dispatched.

We aim to dispatch all orders within 1 -3 business days.
Pre orders will be dispatched mid January 2019 subject to packing and shipping times.

A tracking number will be available once it is processed and shipped.

It can take anywhere from 4 -10 business days. This applies from the day your order is shipped from DHL Global Mail and not the day you placed your order.

Please note, we do not refund for packages that were undeliverable, refused or unclaimed by customers.

We are not liable for customs clearance fees or customs holding times in your country. Please keep an eye on your shipment.

Unfortunately once you have placed your order, we're unable to cancel or make changes to your order. Please check your orders carefully before submitting.

BORACAY SKIN is not responsible for any delays caused by Australia Post or DHL, especially during high volume seasons - however, we will do our best to pack and send your orders as soon as possible. Items purchased on pre order are subject to varying shipping times. 

We are not responsible for delays or lost orders sent to incorrect, invalid addresses or correct addresses.

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email hello@boracayskin.com to arrange redelivery and it will be the responsibility of the customer to pay all associated postage and handling fees.