BORACAY SKIN is not responsible for any delays caused by Australia Post or DHL, especially during high volume seasons - however, we will do our best to pack and send your orders as soon as possible. Items purchased on pre order are subject to varying shipping times.
We are not responsible for delays or lost orders sent to incorrect, invalid addresses or correct addresses.
Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email firstname.lastname@example.org to arrange redelivery and it will be the responsibility of the customer to pay all associated postage and handling fees.