Shipping

Shipping Calculator

To calculate when your package should arrive in your destination country, use the calculator below.

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For USA & Canada orders, we offer free standard shipping on orders over $40 USD. 🎉

For all other destinations, shipping costs are calculated at checkout. You can also use the Shipping Calculator above to see exact options and expected delivery times for your country.

We aim to pack and dispatch your order within 1–2 business days (Monday–Friday, excluding public holidays).

Delivery timeframes depend on your country and chosen service. For the most up-to-date estimates, please use the Shipping Calculator above.

All orders are shipped with Australia Post.

For international deliveries, Australia Post works with trusted postal and courier partners in your country to complete the delivery. Your tracking link will show which carrier is handling your parcel at each stage.

You’ll receive two emails from us:

Order confirmation right after purchase.
Shipping confirmation with a tracking link once your order leaves our warehouse.

Please note: tracking updates can take 24–48 hours after dispatch to appear in the system.

Can’t find your email?

Double-check your spam or promotions folder.
Try searching “Boracay Skin” in your inbox.

If you still can’t locate your order emails or tracking, don’t worry, our team is here to help 💛 Simply contact us at hello@boracayskin.com with your order number and we’ll resend your details.

We pack orders quickly, so if you need to change your address or cancel, contact us at hello@boracayskin.com with your order number and correct details.

If your order hasn’t shipped yet, we’ll do our best to update it.
If it’s already on the way, we may not be able to change it. See “Refused/Undeliverable” below for what happens next.

Start with these quick checks:

Look around entrances, meter boxes, bins, garages, and with reception/housemates/neighbours.
Check your tracking for photo proof or delivery notes.
Wait 24 hours—carriers sometimes pre‑scan as delivered.

Still can't find it? Email us at hello@boracayskin.com within 7 days of the delivery scan and include your order number; our team will help investigate with the carrier.

If a parcel is refused, unclaimed, or undeliverable due to an incorrect address, it may return to us.

Once received back, we can reship (additional postage may apply) or refund the product price (shipping fees are non‑refundable).
If your order is destroyed by customs or local authorities due to unpaid duties or being unclaimed, unfortunately we cannot issue a refund.

Orders shipped outside Australia may be subject to import duties, taxes or handling fees once they arrive in your country. These charges are set by your local customs authority and are not included in our product prices or shipping costs.

You’ll be responsible for paying any applicable duties and ensuring customs clearance. If you’re unsure, we recommend checking with your local customs office before placing your order.

We’re here to help 💛 If something arrives damaged, missing, or not what you ordered, contact us at hello@boracayskin.com within 7 days of delivery with your order number and clear photos. We’ll sort it quickly with a replacement or solution per our Returns Policy.

During big promotions or public holidays, both our packing team and carrier networks can experience higher volumes. We’ll always do our best to keep things moving, but please allow a little extra time for delivery during these periods.